FAQ’s - Frequently asked Questions

I’m late for my appointment. What should I do?

If you’re running late, don’t worry. We allow a 15 minute grace period for you to arrive. If you are running late, please email us at info@BeUAU®.comso we can contact your BeUau® beauty expert asap. If you are more than 15 minutes late, we charge the full amount for your appointment as a no-show fee. In some cases, if your beauty expert is able to accommodate your late arrival, we charge an added fee ranging from 25,00€ to 50,00€ depending on how late you arrive.

What is your cancellation policy?

At BeUau®, we understand that things come up and you might need to cancel your appointment. If that happens, please keep in mind our cancellation policy:

If you cancel up to four hours before your appointment, there is no charge. If you cancel between one and four hours before your appointment, you will be charged 50% of your total appointment cost. If you cancel less than one hour before your appointment, you will be charged 100% of your total appointment cost.

How long is the appointment?

Depending on the service chosen the time is the one that is stipulated in the service Please check our application or website.

Can I request a beauty expert that I love for a future appointment?

Of course! When you book your next appointment you will have the option of re-booking a previous beauty expert. If for some reason the beauty expert is not available for the appointment time you would like to book, please remember that all our beauty professionals are talented and awesome!

How last minute can I book my appointment?

You can book an appointment online or on our BeUau® app up to three hours before the appointment time. If you need an appointment sooner than three hours please email us directly at info@BeUAU®.com

What products/tools do the beauty professionals carry with them?

All BeUau® beauty experts use only professional, luxury-grade products. Each stylist’s kits are thoroughly inspected during the interview process to ensure they meet our quality standards.

I had a problem with my service, who should I contact?

We take customer satisfaction seriously and we’re sorry to hear you had an issue with your service. Please email us at info@BeUAU®.com and one of our Client Relations Executives will be happy to discuss your concern.

If I am at the office do I still need to have wet hair for a blowout?

If you cannot get your hair completely wet, please try to dampen your hair. This will make the blowout process faster.

What if I am outside of the primary service area? Will there be a travel fee?

You deserve your beauty BeUau® make over, wherever. We will go above and beyond, literally, to deliver beauty to your front door even if it's outside BeUau®'s core service area. We do charge a travel fee starting at 25,00€ for a request that falls outside of BeUau®’s primary delivery postal codes. We will always inform you of the final travel fee upon confirming your appointment.

What are these additional service charges on my account?

From time to time our clients decide to add additional services like for example lashes or styling upon consultation with their stylist during their appointment. We welcome your creativity to customize! Our beauty experts will inform you of any additional fees in advance of delivering these services. However, we encourage our clients to clarify associated costs for any additional services necessary to achieve their desired look during their appointment with their beauty experts which may not have been requested at the original time of booking to ensure a seamless customer experience from booking and delivery to billing!

Should I have makeup on my face, should I remove makeup?

If yes, if you can not please inform our makeup artist, through the field of observations. Keep in mind that the act of removing make-up will make your skin more sensitive when it comes to make-up and make-up may not fix as well.

Can I book services for an event with lots of people?

Our services are able to serve a large number of people, if you want something more exclusive and that you did not find in our services, please contact forinfo@BeUAU®.com

I'm getting married, can I use your app for my day?

Congratulations! Of course, we have special services for brides, both the hairstyle and bridal make-up include proof. We have discount for groups of guests.

If you would like more information please contactinfo@BeUAU®.com

I want to be a partner what do I do?

Thank you for choosing us, we will be happy to have you as our partner. Please contact us forinfo@BeUAU®.com

I would like to offer a gift to a friend / boyfriend. Do you make gifts cards / vouchers?

Of course yes! We have vouchers from 15 € for more information please contact usinfo@BeUAU®.com

How do I prepare for a make-up service?

In order for space to be ready, you will need a chair, good lighting and a place to put tools and products. To prepare your face, wipe and moisturize before the service.

Do not forget to tell the makeup artist if you have any sensitivity or allergies. If you have animals that do not get along with strangers, please keep them away.

I want to add eyelashes to my look, what do I do?

We can apply a pair of eyelashes for only 20€ - just add this option when the professional is with you, through the app.